Our Policy
At Peerless Hospital, we place great importance to your enquiry/feedback and suggestions/appointment request.Therefore, we would like to hear about your experience at our hospital and understand if we met your expectations. Thank you in advance for sharing your opinions with us and we assure you that we will utilise your opinions to develop processes to serve you better. We are committed to protecting the privacy of all individuals using this website.
By accepting these terms and conditions of your enquiry / feedback and suggestions / appointment request, your Personal Data Form, you are certifying that :
Peerless Hospital Hospitex And Research Center Limited (“Peerless Hospital”), believe strongly in protecting the privacy of our customers, employees and third parties. When we collect Personal Information from you, we will use our best endeavours only to use it to serve the purposes defined under this privacy policy.
Your privacy protection is important to us and we strive to take due care and protection of the information, we receive from you. In this regard, we adhere to the various governing laws such as:
The Policy sets out how we, Peerless Hospital collect, use and disclose your Personal Information.
We collect information to provide better services to you, and we may send this information to third party tools to improve our services, and to personalise your app experience. For the purposes of this Policy, "Services" shall specifically mean the services rendered by Peerless Hospital. We inter alia collect Personal, Clinical, Demographic information by way of following :
Collection, use and disclosure of your Personal Information. We may collect, use and disclose the Personal Information received from you for the purposes listed below and under the section titled "Use of Personal Information" or any other related or associated purposes ("Purposes"): For the purposes of this policy the word "Platform" shall mean the mobile application and patient portal of Peerless Hospital which is used by the patient and the word "Dependants" shall mean patient relatives and/or any other person authorized by patient in the admission form.
You consent to us sharing your Personal Information with :
External Third Parties :
We may share your Personal Information with our business partners and third parties who perform functions on our behalf and who also provide services to us, including IT service providers, cloud service providers, data storage providers, professional advisors, IT consultants carrying out testing and development work on our business technology systems, and companies that we use to serve you marketing or advertising online. We may further share Personal Information with third parties for sending SMS regarding admission information, diagnostic test result intimation, marketing and promo purposes. We may share your Personal Information to a third-party tool for analytics so that we can personalize your Platform experience.
We may also share your Personal Information with third parties to comply with an order under the law for the time being in force; at the request of government authorities conducting an investigation; to verify or enforce our contractual rights or other applicable policies; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to the Platform, our business or the public.
Social Media Platforms – Where you choose to interact with us through social media, your interaction with these programs typically allows the social media company to collect some information about you through digital cookies and other tracking mechanisms they place on your device. In some cases, the social media company may recognize you through its digital cookies even when you do not interact with their application. Please visit the social media companies' respective privacy policies to better understand their data collection practices and the controls they make available to you.
Internal Third Parties :
We also share your Personal Information within Peerless Hospital for internal reasons, primarily for business and operational purposes. For example, in case of any patients transfer across the unit the financial and Peerless Hospital data exchange exists in practice.
Sale or Transfer to Third Parties :
As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or merges with us, your Personal Information will be disclosed to such entity. Also, if any bankruptcy or reorganisation proceeding is brought by or against us, all such information will be considered an asset of ours and as such it is possible, they will be sold or transferred to third parties.
We have put in place appropriate security measures to prevent your Personal Information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Information on our instructions and they are subject to a duty of confidentiality.
We take security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include secure socket layers, firewalls and encryption, internal reviews of our data collection, storage and processing practices, and security measures, as well as physical security measures to guard against unauthorized access to systems.
If we retain Personal Information on our systems, we restrict access to such Personal Information to employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Website (for the purposes of this Policy, the term “Website” shall mean www.peerlesshospital.com) and Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations.
By using the Website, you represent that you have read and agree to be bound by the terms of this privacy policy, as well as any other guidelines, rules and additional terms referenced herein, collectively referred to as "Terms of Use". Please read these Terms of Use carefully. Your access to Website and/or use of the Service constitutes your acceptance of all the provisions of these Terms of Use. If you are unwilling to be bound by these Terms of Use, do not access Website and/or use the Service.
You agree, understand and confirm that the credit card details provided by you for availing of services on www.peerlesshospital.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details to www.peerlesshospital.com The said information will not be utilized and shared by www.peerlesshospital.com with any of the third parties unless required by law, regulation or court order.
Peerless Hospital cannot assist with a stop payment request for any Bill Payment scheduled using a Payment Account through credit card, in any such case; you must contact your provider. For the purposes of this policy, the word “Bill Payment” shall pertain to amount against which services has been rendered during the visit of patient in Peerless Hospital and the word “Payment Account” shall mean the account of the person who is making the Bill Payment to Peerless Hospital.
Your Personal Information may be used or processed for various purposes including but not limited to the following :
We reserve the right to amend our privacy/security policy and make the new provisions effective for all information we maintain from time to time. The revised policy will be posted in our facilities and offices and will be available while obtaining the treatment from our hospital directly. Your use of our website shall comprise of acceptance of any changes of this privacy policy.
We do not extend the privacy policy to any other websites except for this website. We do not make any warranty or give any security to the personal information disclosed by you to the other websites, even if such websites are linked to our website or they are using our website link.
Peerless Hospital does not access, store or keep credit card data. All credit card transactions happen using Secure Server Software (SSL) for 128 bit encryption through third party gateways and Peerless Hospital plays no role in the transaction, except for directing the customers to gateways or relevant webpage. Accordingly, Peerless Hospital shall not be responsible or liable for any loss or damage due to any disclosure whatsoever of Personal Information.
Peerless Hospital shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Personal Information concerning the user's account and/or information relating to or regarding online transactions using credit cards/debit cards/cash cards and/or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used.
Peerless Hospital will use its best efforts to present all of your electronic communications. In addition to notification & acknowledgement after completion of transaction, details will be communicated to you.
The information provided under this website and the Terms of Use therein are governed by and to be interpreted in accordance with laws of India. Any dispute arising out of the use of this website whether in contract or tort or otherwise, shall be submitted to the jurisdiction of the courts in Kolkata, India for its resolution.
Your privacy is of utmost importance to us. We have appointed a Public Grievance Officer for any grievances and discrepancies with respect to our processing of your Personal Information. You may reach out to our Public Grievance officer at ph.enquiry@peerlesshospital.com or on phone 033 4011 1222 or may visit to meet in person between Monday to Saturday between 9:00 AM to 5:00 PM (Lunch Break : 1:00 P.M - 1:30 P.M) and our officer will attempt to resolve your issues in a timely manner. The Grievance Cell is closed on Sunday & Other Holidays.
