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Patient Guide

Patient Guide - Peerless Hospital, Guwahati

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Welcome to Peerless Hospital

Your Journey to Better Health Begins Here

At Peerless Hospital Guwahati, we are committed to ensuring a seamless, compassionate and patient-first healthcare experience, from appointment booking to discharge and follow-up.

Appointments & Enquiries

Appointments & Enquiries

We're here to help you connect with the right doctor and department.

Book Your Appointment Easily

By Phone (Mon-Sat, 8 AM-7 PM):

Appointments

0361 - 711 1080 / 60011 58220

International Patients

033 - 2462 2462

By Email:

General Enquiries

info.ghy@peerlesshospital.com

International Patients

internationaldesk@peerlesshospital.com

Online Booking:

Request Appointment Online (Available 24x7 - Fast, Simple, Secure)

Admission Process

What to Bring?

  • Government-approved ID proof
  • Doctor's prescription or referral note
  • Previous medical records, test reports, and prescriptions
  • Health insurance documents or corporate cashless referral, if applicable

Steps

  • Report to the Admission Desk or Help Desk with your documents
  • Choose your bed category based on preference and availability
  • Complete formalities with help from our Patient Relations Executive
  • Receive admission slip, patient ID, and room allocation
Admission Process
Visiting Hours

Visiting Hours

General Wards

01:00 am - 02:00 pm & 05:00 pm - 6:00 pm

ICUs (Including ITU/ICCU/CTVS ITU/NICU/PICU)

01:00 pm - 2:00 pm & 05:00 - 6:00 pm

Discharge Process

Preparing You for a Safe Transition Home

  • Doctor Clearance: Your treating doctor will approve discharge.
  • Discharge Summary: Includes diagnosis, treatment, medicines, and follow-up advice.
  • Billing: Settle the final bill at the Discharge Counter. Refunds above ₹10,000 via net banking.
  • Medicines: Collect prescribed medicines from the in-house pharmacy.
  • Assistance: Staff will help with formalities and transport if needed.
Discharge Process
Billing & Settlement

Billing & Settlement

Advance & Interim Billing:

Advance deposits are adjusted against the final bill. Interim bill inquiries can be made at the Discharge Billing Counter between 11:00 a.m. and 2:00 p.m.

Surgery Estimates & Payment:

Surgery cost estimates can be obtained from the Financial Counsellor before the procedure.

Final Billing & Refunds:

  • Multiple payment modes are accepted (cash, card, UPI, net banking).
  • At the time of discharge, the final bill must be settled. Refunds up to ₹10,000 are processed at the billing counter. Refunds above ₹10,000 are made via net banking.
  • Fully computerised
  • Itemised day-wise bills are provided to ensure transparency.

Bed Categories (250 Beds Total)

The different categories of accommodation are mentioned below:

  • Suite Cabin
  • Deluxe Cabin
  • Private Cabin
  • Semi Cabin AC
  • Semi Cabin Non-AC
  • General Ward AC
  • General Ward Non-AC
  • Critical Care Units (ICU, NICU, PICU)
  • High Dependency Unit (HDU)
  • Emergency Ward
Bed Categories
Emergency & Ambulance Services

Emergency & Ambulance Services

  • 24/7 Emergency Department
  • 24/7 Ambulance facility available
  • Advanced Cardiac Life Support (ACLS)
  • Trauma Care & First Response

OPD, Diagnostics & Day-Care Services

Comprehensive Care, Seamlessly Delivered.

Outpatient Department (OPD)

  • Timings: Monday to Saturday, 9:00 AM - 5:00 PM
  • Consult top specialists across multiple disciplines without hospital admission.
  • Prior appointments are recommended for faster service.

Diagnostics & Laboratory

  • Fully equipped in-house lab, radiology, blood bank, transfusion medicine and hospital pharmacy
  • Services are available 24/7 for patients and emergency care
  • Accurate, timely results with digital reporting

Day Care Unit

  • Designed for procedures and treatments that do not require overnight admission
  • Includes short surgeries, infusions, minor interventions, and therapeutic procedures
  • Safe, efficient, and cost-effective care with post-procedure monitoring
OPD, Diagnostics & Day-Care Services
Insurance & TPA

Insurance & TPA

Peerless Hospital, Guwahati, is empanelled with all major insurance providers and TPAs.

  • Pre-authorisation support for cashless hospitalisation
  • Assistance in claim documentation
  • Contact our Insurance Desk for guidance

International Patient Services

  • Language & interpretation support
  • Airport pickup/drop on request
  • Hotel/guest house coordination
  • Dedicated International Patient Desk
International Patient Services

FAQs

Frequently Asked Questions

How do I book an appointment at Peerless Hospital, Guwahati?
You can book an appointment via phone, email, or through our online appointment request form.
Is emergency care available 24/7?
Yes. Our Emergency & Trauma Centre is operational 24 hours with full-time doctors, nurses, and critical care support.
What health insurance providers are accepted?
We are empanelled with major insurance and Third-Party Administrators (TPAs). Please check at the Insurance Desk for specifics.
Can I consult with a specialist without being admitted to the hospital?
Absolutely. Our Outpatient Department (OPD) offers consultations across all specialities without admission.
Are there private rooms available?
Yes. We offer general wards, semi-private rooms, private rooms, and deluxe rooms, based on availability and your preference.
How can I get a copy of my medical records after discharge?
You can request them in person at the medical records counter.
What support is available for international patients?
A dedicated desk assists with visa letters, airport pickups, interpreter services, and pre- and post-hospitalisation coordination.
Can someone assist me during admission or discharge?
Yes. Our Patient Relations Executives are available at every step to guide you through the process.

Connect with us

Location & Contact Info

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